Bright Life Wellness Associate Help Center

You can find everything you need right here, from your ID card and doctors to prescriptions, support and answers to common questions. Can't find something? Call, text or email us; we're here to help.

Healthcare providers: to check eligibility, use provider.brightlifehw.com or call the number on the back of the member's ID card. Our office can't verify benefits.

Your Employee Wellness Hub (EWH)

The EWH is your secure personal portal, on any device: ID cards, benefit information, plan documents, your plan's formulary and wellness activities. Log in at employeewellnesshub.app/login. Your login details come in your welcome email the day before you're hired.

New ID cards (November 2026): from November 1, Bright Life's plan administrator is Marpai, and your new ID card carries the AmeriBenefit logo and a new ID number. Download it from the EWH; a printed card is mailed too.

Find a doctor

Your network depends on your plan. Always check that your doctor is in network before scheduling care.

• Major Medical, HSA and Copay PPO plans: Cigna PPO network. Find a Cigna provider and select "PPO".
• Visit Limit plans: PHCS network. Search PHCS or call 800-922-4362.

Check your medications

Prescriptions are managed by Verus: 1-800-838-0007, verus-rx.com. See the drug list (formulary) for your plan:

• Major Medical and HSA plans
• Copay PPO and Visit Limit plans

Telemedicine

OurLiveDoc virtual primary and urgent care: 940-548-3362. Behavioral health: 866-890-3741.

In an emergency

Go to the nearest emergency room or call 911. Emergencies don't need approval ahead of time; if you're admitted, the plan must be notified within 48 hours.

Wellness activities

Complete your wellness activities in the EWH. They must be done each quarter to keep your health benefits.

Billing

Contributions are billed on the 15th of each month. If a payment is still unpaid on the last day of the month, benefits are cancelled until it's caught up.

Wellness Associate Q&A

How do I get help with a benefits question? Text us at 704-360-0462 or email team@smartinsurancestrategies.com. We'll get you an answer, and if it needs a support ticket with Bright Life, we'll open one for you.

I can't log in to the EWH. Your login details are in your welcome email from the day before you were hired; search your inbox and spam. Still stuck? Contact us and we'll help.

Where is my ID card? In the EWH. Your ID card carries the AmeriBenefit Association logo because your employee health benefits are the Health Shield plan through AmeriBenefit Association. Cards also have a new ID number, so download the new one.

Is my doctor in network? It depends on your plan: Cigna PPO for Major Medical, HSA and Copay PPO; PHCS for Visit Limit. Use the links above, or ask us to check.

Is my medication covered? Check the formulary for your plan above, or call Verus at 1-800-838-0007.

When do my benefits start? On the 1st of the month. Enrollment closes on the 20th at midnight Eastern; later enrollments start the following month.

Do I have to do wellness activities? Yes. Complete them each quarter to keep your health benefits.

Is Bright Life insurance? No. Bright Life Health & Wellness is a health research organization. As a Wellness Associate, you're a W-2 employee, and you can join its employee benefit plan.

Questions? Call 704-940-6654, text 704-360-0462, email team@smartinsurancestrategies.com or book a call at calendly.com/smartinsurancestrategies.

This content is published by an independent recruiter, not by Bright Life Health & Wellness.