LifeX Research Associate Help Center

You can find everything you need right here, from your ID card and doctors to prescriptions, support and answers to common questions. Can't find something? Call, text or email us; we're here to help.

Healthcare providers: to verify benefits or eligibility, call the number on the back of the member's ID card (TPA Exchange at 844-580-2474 for all LifeX plans). Our office can't verify benefits.

Your Employee Wellness Hub (EWH)

The EWH is your secure personal portal: ID cards, benefit information, plan documents and research activities. Log in at employeewellnesshub.app/login with your LifeX employee email. Your login email comes from Everon, so search your inbox and spam for "Everon". Login help: help@lifexresearch.com or 866-844-0562. Step-by-step: EWH login instructions.

Who to call

• Benefits, claims, eligibility, pre-certification: TPA Exchange (formerly BHPI) for all LifeX plans, 844-580-2474
• Telemedicine, $0 visits (primary care, urgent care, behavioral health, evenings and weekends): OurLiveDoc, 940-548-3362
• Prescriptions: ProAct, the number on your ID card
• $0 brand-name and specialty medications, for eligible members: ScriptSourcing, 410-902-8811
• Other benefit questions: RA Support Hub
• Help from your recruiter: Smart Insurance Strategies, text 704-360-0462

Find a doctor

From January 1, 2027, LifeX uses the PHCS PPO network in all enrollment states except New York and New Jersey, where MagnaCare is the network. Check that your doctors are in network before you see them: PHCS provider search (or 800-922-4362) or MagnaCare provider search.

PHCS provider search, step by step: 1) Visit providersearch.multiplan.com. 2) Highlight PHCS (logo on the front card) and click Select and Search. 3) Enter your search details and your zip code, then select Search.

MagnaCare provider search (New York and New Jersey): 1) Visit magnacare.com. 2) Click "Find a Provider" in the top right corner. 3) Select "Search MagnaCare Providers."

For help verifying a provider, contact Customer Services at customersupport@benefithealthplan.com or 844-580-2474.

2027 open enrollment: November 1 to December 5, 2026

1. Log in to the EWH.
2. Upload your I-9, W-4 and a photo ID, if you haven't already.
3. Review your 2027 plan and who is covered.
4. Submit your elections and screenshot the confirmation. You have 72 hours after submitting to make changes.

If you do nothing: your medical plan renews into the next lowest deductible plan with the same network. Dental, vision and life do not renew on their own, so log in to add them. The VL 250 plan ends December 31, 2026. Dependents age 26 and older age off their parent's plan; they could become LifeX employees themselves.

Life changes during the year

You can change your plan mid-year only after a qualifying life event, such as marriage, a new baby or losing other coverage. Use the QLE form, and contact us as soon as it happens so we can help.

When benefits start

Benefits always start on the 1st of the month. To start on the 1st, your application must be in by midnight on the 22nd of the month before.

Research Associate Q&A

How do I get help with a benefits question? Submit a question on the RA Support Hub: start a new conversation and describe what you need. For claims or eligibility, call the number on your ID card: TPA Exchange at 844-580-2474 for all LifeX plans. You can also text us at 704-360-0462 and we'll help you get an answer.

I can't log in to the EWH. Your login email comes from Everon, so search your inbox and spam for "Everon". Still stuck? Email help@lifexresearch.com or call 866-844-0562.

Where is my ID card? In the EWH. You can download it and show it on your phone.

Is my doctor in network? Search PHCS (MagnaCare in New York and New Jersey) using the links above, or ask us to check for you.

When do my benefits start? On the 1st of the month, when your application is in by midnight on the 22nd of the month before.

Can I change my plan? During open enrollment (November 1 to December 5, 2026), or mid-year after a qualifying life event.

Is LifeX insurance? No. LifeX Research is a health data and research organization. As a Research Associate, you're a part-time W-2 employee, and you can join the LifeX employer-sponsored health plan.

How do I cancel? Contact us first and we'll walk you through it. Cancellations can't be backdated.

Forms and guides

• Preventive care covered at $0
• HCFA 1500 claim form (to get paid back for a bill you paid)
• Check a claim
• Explanation of Benefits examples
• Appeal email template
• Provider nomination form
• Prescription drug lists: MM and HSA, VL and EPO, telehealth and mail order, exclusions
• Noble Health Services (specialty medications, 24/7)
• HSA plans (Lively): HSA 101, Lively mobile app
• Humana dental, vision and life information
• MyMedicalShopper guide (compare costs before care)
• All LifeX guides and resources

Questions? Call 704-940-6654, text 704-360-0462, email team@smartinsurancestrategies.com or book a call at calendly.com/smartinsurancestrategies.

LifeX Research is not an insurance company. This content is published by an independent recruiter, not by LifeX Research.